Absolutely. 24 hours after the system is installed in your vehicle, you will automatically receive a 30-day trial of the Premium Plus plan. If you decide not to continue with the Premium Plus plan, it will revert to the included Premium plan at the end of the trial period. If you wish to continue using the additional features, go to the settings menu, select Premium Plus, and follow the in-app instructions to purchase the plan.

After purchasing the Premium Plus plan, it may take up to an hour for the changes to be reflected in the app. If you still do not see the features after this period, please follow the instructions for "submitting a support ticket and resolving MyCar 2 device issues."

Absolutely! MYCAR 2 offers a universal solution compatible with over 95% of vehicles on the road, encompassing manual transmissions, diesel engines, European models, and more! For confirmation, please consult your authorized dealer

If you're installing a GPS tracking-only system, MYCAR 2 can be installed on 99.9% of vehicles using the provided hardwire installation harness. For remote start and alarm functionalities, compatibility is over 90%. To confirm compatibility with a remote starter system, please consult your authorized dealer. Additionally, MYCAR 2 can be seamlessly added to existing digital remote starter systems.

NO! MYCAR 2 exclusively functions as an extension to aftermarket digital remote starters. However, our systems can be customized to manage specific OEM functions such as the factory alarm, rear windshield defrost, and heated seats.

"Indeed! Every MYCAR 2 system is equipped with built-in GPS antennas to track your vehicle's location. The instant locate feature is included into the lifetime premium plan.

If you're solely utilizing MYCAR 2 for GPS tracking purposes, no additional components are necessary."

The pricing for MYCAR 2 systems is determined by factors such as your vehicle's make, model, and year, as well as your desired features. For specific pricing details, please consult an Authorized Dealer.

"To begin, you'll only require the MYCAR 2 Hardware, which adds cellular connectivity to your vehicle.

For remote start or door lock functionalities, you'll need to integrate an aftermarket remote start or alarm system into your vehicle. MYCAR 2 is compatible with the majority of aftermarket digital remote start and alarm brands."

MYCAR 2 comes with our 'premium' lifetime service plan as standard, with an option to upgrade to the 'premium plus' lifetime service plan through the app.*

The lifetime plan is automatically included with the device upon purchase or installation and remains active indefinitely unless one of the following circumstances occurs:
• The associated vehicle is sold.
• The MYCAR 2 device is transferred from the original owner's account to a different account.
• The MYCAR 2 device is moved from the original vehicle to a different vehicle"

"Thank you for purchasing a new MYCAR 2 system!

1. Download the MYCAR 2 app in the App Store or Google Play.
2. run the app and create an account
3. add a system by scanning or manually entering the MYCAR 2 serial number located on the front of the owners card
There you have it, you have now registered your new MYCAR 2 device!"

When you had the MyCar2 system installed, your authorized MyCar2 retailer or installer should have provided you with several resources to assist in remembering your system's serial number:

1. On the front of the owner’s card: Your MyCar2 retailer or installer will have provided you with a blue trifold which contains information on how to get started. The serial number will be on the bottom left of the front of the card.
   
2. On the side of the product box: Your MyCar2 retailer or installer may have given you the product box.
   
3. On the MyCar2 module itself: Each MyCar2 module comes with a label displaying your system's serial number.
   

If you've already registered your MyCar2 system and created an account, you can locate your system's serial number by following these steps:

• Launch and log into the Mycar2 application.
• Click on settings at the bottom left of the app.
• Click on Device information.

The system serial number will be displayed in the “serial” box.

To start a support ticket, follow these steps:

• Open the MyCar 2 app and tap on profile settings at the top right.
• Choose "Help."
• Select "Contact Us."
• Pick the vehicle and topic you need assistance with.
• Fill out the form with your questions or concerns. Providing detailed information helps our customer service team assist you better.
• Tap "Send" to submit your support ticket.
• Once submitted, our customer service team usually responds within 24-48 hours.

The system serial number will be displayed in the “serial” box.

Sometimes, your MyCar2 device may face challenges in carrying out commands you give it. These issues could arise from a poor internet connection on your smartphone or a weak cellular connection on the MyCar2 device. To verify the integrity of the network, follow these steps.

• Open the MyCar Controls 2 app and tap on profile settings at the top right.
• Choose "Help."
• Select "Service Status"

Upon accessing the service status page, you will have an overview of the system's integrity. If there are any issues, they will be highlighted along with a brief description and an estimated time of resolution.

Your MyCar 2 system can be setup to send you notification and alerts in a few different ways: email, SMS or push. To configure how you receive your notifications follow these steps:

• Launch and log into the Mycar2 application.
• Click on settings at the bottom left of the app.
• Click on Notifications and alerts.
• Click on the pen icon next to the category of notification (categories depend on the type of plan you have)
• Ensure its “ENABLE”
• Select how you want to be notified.
• You can select more than one notification method.

Upon accessing the service status page, you will have an overview of the system's integrity. If there are any issues, they will be highlighted along with a brief description and an estimated time of resolution.

Critical Alerts are special notifications that bypass your smartphone mute switch, focus, and do not disturb settings to generate an audible notification in emergency situations.

To enable Critical alerts, follow these steps:
• Launch and log into the Mycar2 application.
• Click on settings at the bottom left of the app.
• Click on Notifications and alerts.
• Click on the pen icon next to the category of notification (categories depend on the type of plan you have)
• Ensure notification is “ENABLE”
• Ensure “CRITICAL” is set to ON

MyCar Controls is a telematics system by Automobility Distribution Inc that connects your vehicle's remote starter to your smartphone. MyCar Controls can also provide your vehicle's location and alerts related to your vehicle.

You can use your smartphone to pre-warm your car’s cabin in the winter, pre-cool it in the summer, lock and unlock your doors, arm and disarm your vehicle’s security system, open your trunk, and even find your car in a parking lot, all using your smartphone.

We strongly recommend that all of our customers have their MyCar Controls system professionally installed by an authorized retailer and installer. You can find an authorized store near you today using our Store Locator.

The MyCar Controls smartphone app is available today in the iOS App Store and Google Play store. It is compatible with all iOS and Android devices, including today's high-resolution devices.

Step 1

Your installer activates the MyCar Controls device: Immediately after installing the device in the vehicle, your installer will activate the device using a specific device serial number.

Step 2

You set up your account and activate your MyCar Controls smartphone app: Once your MyCar Controls device is installed, you can create your account.

1. From your smartphone, launch the MyCar Controls App.
2. Click on "Create New Account" and enter your Email, First name, Last name and cellphone number and then click "Create your Account".
3. You will receive an email that contains your MyCar Controls username and a clickable link to securely create your account password. Click on the link in the email.
4. Create your secure password (enter it twice).
5. Go back to the App and enter your Login (email) and newly created password and click the "Login" button to access your vehicles.
6. To Add a new vehicle/My Car Controls device, Click on the (+) at the bottom right of screen and enter the registration code that your installer has given you with the user instructions.