MyCar2 Compatibility and Features

  • Accordion IconWill MYCAR 2 work with my vehicle?

    Absolutely! MYCAR 2 offers a universal solution compatible with over 95% of vehicles on the road, encompassing manual transmissions, diesel engines, European models, and more! For confirmation, please consult your authorized dealer

  • Accordion IconWill MYCAR 2 work with my [Year] [Make] [Model] vehicle?

    If you're installing a GPS tracking-only system, MYCAR 2 can be installed on 99.9% of vehicles using the provided hardwire installation harness. For remote start and alarm functionalities, compatibility is over 90%. To confirm compatibility with a remote starter system, please consult your authorized dealer. Additionally, MYCAR 2 can be seamlessly added to existing digital remote starter systems.

  • Accordion IconWill MYCAR 2 work with my factory/OEM remote starter?

    NO! MYCAR 2 exclusively functions as an extension to aftermarket digital remote starters. However, our systems can be customized to manage specific OEM functions such as the factory alarm, rear windshield defrost, and heated seats.

  • Accordion IconCan I use MYCAR 2 to track my vehicles/drivers?

    "Indeed! Every MYCAR 2 system is equipped with built-in GPS antennas to track your vehicle's location. The instant locate feature is included into the lifetime premium plan.

    If you're solely utilizing MYCAR 2 for GPS tracking purposes, no additional components are necessary."

    MyCar2 Installation and Hardware Requirements

  • Accordion IconHow much does MYCAR 2 cost to install?

    The pricing for MYCAR 2 systems is determined by factors such as your vehicle's make, model, and year, as well as your desired features. For specific pricing details, please consult an Authorized Dealer.

  • Accordion IconWhat hardware do I need to add MYCAR 2 to my vehicle?

    "To begin, you'll only require the MYCAR 2 Hardware, which adds cellular connectivity to your vehicle.

    For remote start or door lock functionalities, you'll need to integrate an aftermarket remote start or alarm system into your vehicle. MYCAR 2 is compatible with the majority of aftermarket digital remote start and alarm brands."

  • Accordion IconDo I need a subscription to use MYCAR 2?

    MYCAR 2 comes with our 'premium' lifetime service plan as standard, with an option to upgrade to the 'premium plus' lifetime service plan through the app.*

      The lifetime plan is automatically included with the device upon purchase or installation and remains active indefinitely unless one of the following circumstances occurs:
    • The associated vehicle is sold.
    • The MYCAR 2 device is transferred from the original owner's account to a different account.
    • The MYCAR 2 device is moved from the original vehicle to a different vehicle"

    MyCar2 Account and Registration

  • Accordion IconHow do I register my new MYCAR 2 device?

    "Thank you for purchasing a new MYCAR 2 system!

    1. Download the MYCAR 2 app in the App Store or Google Play.
    2. run the app and create an account
    3. add a system by scanning or manually entering the MYCAR 2 serial number located on the front of the owners card
    4. There you have it, you have now registered your new MYCAR 2 device!"
  • Accordion IconWhere is my MYCAR 2 serial number?

    When you had the MyCar2 system installed, your authorized MyCar2 retailer or installer should have provided you with several resources to assist in remembering your system's serial number:

    1. On the front of the owner’s card: Your MyCar2 retailer or installer will have provided you with a blue trifold which contains information on how to get started. The serial number will be on the bottom left of the front of the card.
    2. On the side of the product box: Your MyCar2 retailer or installer may have given you the product box.
    3. On the MyCar2 module itself: Each MyCar2 module comes with a label displaying your system's serial number.
  • Accordion IconWhere can I access my MyCar2 serial number in the MyCar Controls 2 App?

    If you've already registered your MyCar2 system and created an account, you can locate your system's serial number by following these steps:

    • Launch and log into the Mycar2 application.
    • Click on settings at the bottom left of the app.
    • Click on Device information.

    The system serial number will be displayed in the “serial” box.


    MyCar2 Troubleshooting and Support

  • Accordion IconSubmitting a Support Ticket and Resolving MyCar2 Device Issues

    To start a support ticket, follow these steps:

    • Open the MyCar 2 app and tap on profile settings at the top right.
    • Choose "Help."
    • Select "Contact Us."
    • Pick the vehicle and topic you need assistance with.
    • Fill out the form with your questions or concerns. Providing detailed information helps our customer service team assist you better.
    • Tap "Send" to submit your support ticket.
    • Once submitted, our customer service team usually responds within 24-48 hours.

    The system serial number will be displayed in the “serial” box.


  • Accordion IconMy MyCar2 system appears to be not responding as it should, is there something I can verify?

    Sometimes, your MyCar2 device may face challenges in carrying out commands you give it. These issues could arise from a poor internet connection on your smartphone or a weak cellular connection on the MyCar2 device. To verify the integrity of the network, follow these steps.

    • Open the MyCar Controls 2 app and tap on profile settings at the top right.
    • Choose "Help."
    • Select "Service Status"

    Upon accessing the service status page, you will have an overview of the system's integrity. If there are any issues, they will be highlighted along with a brief description and an estimated time of resolution.


  • Accordion IconI’m not receiving notifications from My MyCar2 system?

    Your MyCar 2 system can be setup to send you notification and alerts in a few different ways: email, SMS or push. To configure how you receive your notifications follow these steps:

    • Launch and log into the Mycar2 application.
    • Click on settings at the bottom left of the app.
    • Click on Notifications and alerts.
    • Click on the pen icon next to the category of notification (categories depend on the type of plan you have)
    • Ensure its “ENABLE”
    • Select how you want to be notified.
    • You can select more than one notification method.

    Upon accessing the service status page, you will have an overview of the system's integrity. If there are any issues, they will be highlighted along with a brief description and an estimated time of resolution.


  • Accordion IconWhat is a critical notification alert?

    Critical Alerts are special notifications that bypass your smartphone mute switch, focus, and do not disturb settings to generate an audible notification in emergency situations.

      To enable Critical alerts, follow these steps:
    • Launch and log into the Mycar2 application.
    • Click on settings at the bottom left of the app.
    • Click on Notifications and alerts.
    • Click on the pen icon next to the category of notification (categories depend on the type of plan you have)
    • Ensure notification is “ENABLE”
    • Ensure “CRITICAL” is set to ON